Our Reviews

Guys were helpful and fast. No problems at all.

As usual great service my appointment was at 8 AM. I was out there before nine. I appreciate that.

It was a great experience.

Service was very good

Was in and out

Excelllent experience from salesperson (Bruce Whetzel) to rest of financial staff, Kurt, John Mays, and others I have purchased cars from here over the last 25 years, to include 5 corvettes..1975, 1984, 2017, 2019, and 2025.

Service was completed quickly and pleasantly

In past experiences for an oil change I would be waiting 2 hours or more for my car to be done, but this time it was done in 40 minutes. I was very impressed with the staff that I dealt with.

The staff at Diane Sauer are always professional and kind. They consistently provide great service with my oil changes and showing good care with our vehicle!

No complaints on this trip. The only thing I have to say is that my air in my tires should be 41 and not 35psi. When I come in the next time I will stress that to you all. You guys do an amazing job. thanks

Tyler was great to work with. Love the truck. It was a fast easy purchase all around.

When you take your new car in for service and they say to you. Nothing is wrong with it. I am made to look like the crazy lady. I back into a parking spot everyday, which my back camera never beeps or even the triangle did Not show.. something is wrong? Or when you new console charger has Not worked from day one.. even with the salesman phone. BUT TOLD ALL WORKS GOOD!! THANKS ALOT!! Brand new vehicle with 2 less working features thanks GM!

Brought the trick in for oil change tire rotation, in a new set of wiper blades fast excellent service

Emarie made the car leasing process so easy & quick. He found what we wanted in less than a week

I've been dealing with Sauer for more than 25 years. I am always treated with respect from the sales agent all the way to the new car manager. I was in search of a specific version of the new Silverado and they seemed to be the only dealership that could deliver what I wanted. Thanks go out to the staff at Diane Sauer Chevy.

This is a very easy service department to work with. They did what we needed when we needed it.

quick and easy

John Maze and Brian Grischouw did a great job in finding me the vehicle I wanted and put the deal together in record time

Ken answers all questions and was very helpful in showing us all the options on the new Equinox. This is the second vehicle we bought from him. We trust that he helps us in every way.

Went in for an oil change and bought a 2035 corvette.

Service was great communication with everybody was awesome letting you know what’s going on. Step-by-step great experience.

Alex Werman in the Service Dept. is always a joy to work with !

Fast courteous service. Comfortable customer lounge. Very knowledgeable service manager

Bryan is the best. Very courteous, answered all questions and made leasing a breeze.

You honored the free oil change,associate was very courteous

Everyone was very nice especially the young man that waited on me. That is why I keep coming back.

Appointment was fast for oil change and tire rotation and thanks for washing the car .

The service was quick and the vehicle ready much sooner than expected with corrective action taken

Very good service department treat you like family.They provide excellent service and the technician makes sure everything is done properly

Everyone was friendly, polite, and accommodating to the needs that I had with my appointment.

Was fine

This is my 6th new vehicle bought at Martin/Sauer Chevrolet and from the first in 1982 have always been treated with respect and honesty!!!

Made an appointment for Tuesday but had to get towed on Saturday and dropped car off, they fixed the car Monday. Quick fix

I was there for an oil change & tire rotation. Everything went smoothly.

Very organized and fast service

friendly, quality work, wasn't there too long.

Great customer service

Changed oil and rotated tires in a timely manner

Great customer service

Wonderful! We had a great experience. We trust the salespeople and had a relaxed, no pressure sale.

There were several issues that I had to turn around and go back to the dealership to have taken care of before I got 5 or 10 minutes down the road. They were issues that I felt if they looked the work over to be certain the quality was as high as possible I would not have had to waste time going back and I still have to go back for them to install the part that was damaged while in their shop.

Gary was awesome, great service.

I called ahead I told service I had an appointment I had to be at by 9. They got me done quickly I made my appointment with no problem Thank you

Mike, the service agent was very courteous and efficient but I was disappointed with some minor service issues. First, the car was brought in for an oil leak and dye was put in oil to trace the leak. Following internal engine repair neither the oil nor filter were changed and when oil level checked, post repair, the level was nearly a quart low. Secondly, the first courtesy car received was clean and no problems but second courtesy car was extremely muddy and dirty on both inside and exterior. Had to use this vehicle for Easter and my wife was not pleased with its condition. Also, my car was not washed before pickup. Although these issues are minor they are out of the ordinary for my service experiences over more than fifty years and thirty or more new vehicles. Thanks for asking. Kurt

Friendly quick informative

I was treated very politely. Was told every step that was to be done.

Got me in quickly abs went to work right away on my truck.

Great experience. Wonderful people!!

your dealer ship is outstanding,everybody is great , a wounderful dealership to go to ,chris is outstanding

Great experience and will keep coming back while referring friends.

No Comment

Dealership was excellent. The part needed is on national backorder, so no repair date can be estimated. That is why my rating is lower

Service writer was extremely courteous and helpful. He explained everything in detail and went over it again when the work was complete. Couldn't have been a better experience.

Super quick and easy!! Diane Sauer Chevrolet is the place for all your servicing needs!!

Emarie is the best, thank you !

Could not be happier with the entire job. The personnel were excellent. The body work was flawless.

Always good service

Every thing was handled perfessionaly / with concern and instrest / keep doing a great job as you are Bryant !!

I was in and out in 45 minutes. everything was completed as requested.

fixed right, on time and clean truck. what more could I ask for ?

Staff was friendly and explained everything

Had an 8 am appt to install a tonneau cover and walked out at 8:55 am with my truck washed and cover installed perfectly!!! Thank you once again for great service!

Everything was handled professionally from the drop to the service repairs to car pickup with everything repaired as promised.

Car was there for almost two weeks waiting for a replacement part.

Everyone was helpful and did a great job.

Very friendly, kind, and efficient. Always a pleasant experience with your team. Thank you, JV

The guys in the service department was very nice, explained what they found when they were servicing my car, and also ask if you had any questions about the service that you had performed

I had an oil change and tire rotation.

Just so kind and efficient in and out in 1 hour appreciate that

Everything was great

Was in for an oil change and was out quickly

Always friendly no matter who waits on me and love the waiting area and oil change and tire rotation only took 30 minutes

Great service.

Very good. Only took 30 minutes

Nice job

Timely service as always.

WARRENTEE WORK

Very Professional from start to finish at the counter, explained everything to me and then took me right over to the counter to pay. There’s no guessing no scratching your head like why did this happen? Why did that happen? They explain everything in detail very satisfied.

The service was excellent and efficient. I didn’t expect for them to finished as quick as they did

I was in and out in no time and my service rep was very knowledgeable

Great Service

I trust Gary Jones and the team in the shop. Great job !

friendly and fast on repairing my truck

Vehicle was supposed to be ready but when showed up it had extra scratches on it was not rubbed out or polished. Had scratches on the new part that they did. And has an area where there’s brush marks on it I bought a 3 x 3 area not very happy I wasn’t able to take it in the Peyton job does not look like the rest of the vehicle. The rest of the vehicle is smooth and flat when he looked on the side of it it’s as like when you’re looking at water it has a ripple effect. Was not done professionally or looked over before we came to get so we had left it there did not bring it home very unsatisfied not what we expected from you guys. Sorry to tell you that do you have any questions give me a call at 330-815-4334 barb

Got right in on my scheduled time and did not take long before I was out of there.

Our experiences at Sauer Chevrolet for the last 28 yrs. has always been great !

Normally I give a five-star review I have been bringing my car to the service department since I got it. This time when I brought it in for an oil change and a tire rotation I told them that my front driver's tire was leaking and that I had to put air in it every other day because it would go down to 28 lb and the gentleman told me that he would tell them and they would take a look at it. When he brought my paperwork out I asked about my tire and he said that they didn't say anything to him so they didn't see anything when I got into my car and started the car the car immediately told me that I had a low tire the tire had moved from the front driver side to the rear driver side and only had 30 lb in it the first thing I thought of was the fact that they did not even check the tire pressure in my tires when they rotated them the paper said that each tire had 35 lb in it but obviously this was not true as one was very low and the other three were closer to 40 I took a screenshot and I called my husband and he said that maybe after I drove the car for a minute the sensor would reset and it would tell me the correct weight. This did not work and I drove to the gas station and put air in my tire so I was disappointed in my service this time concerning my tires. Even though the service at the dealership is more costly than for example Walmart I like to come there because as a woman I feel that coming to the dealership is a smart move. This time it was not and I still have to go somewhere and have my tire repaired

My salesman was wonderful.. friendly and knowledgeable.He was a great help to me.

It was fast and affordable much cheaper then where I was going before buying my new car

My experience was great

Service was quick and correct. Gary took good care of me !!

The guy that helped me was very nice. Informed me of tires

Surprised with the fast service

Emarie and Vince made this my best and easiest experience buying a car. I knew what car I wanted, and they made that happen. I would buy all of my cars from them. They were nice, professional, and had great personalities.

The service was completed quickly and the question I had was answered well and in depth.

Everyone was pleasant and easy too deal with. The work was done quickly and correctly. The prices were fair. I will use Diane Sauer Chevrolet again in the future.

Felt like buying a car from a friend. Very knowledgeable on every thing.

Everything went five star except the cost :)

Fast and courteous.

Very professional Carla went above and beyond thank you very much

As always....pleasant and professional!

Best around

Brought my car in for oil change and new tires and it was quick and efficient

CHRIS AND DAN ARE VERY GREAT, THEY DO A GREAT JOB FOR YOUR CUSTOMERS, YOUR DEALERSHIP IS OUTSTANDING AND A GREAT PLACE TO BUY AND GET SERVICE, THANK YOU VERY MUCH

Another positive service experience from the Diane Sauer team!! Always polite, professional and the cleanest service department I’ve been in!!!

Just an oil change

Initially we thought it was great, however things began to go down hill. During the buying process I asked based on some information about my mother’s previous employment at packard (Delphi), the sales rep asked his manager if I would be eligible for the discount. The manager said no, I still wanted to purchase the vehicle and we continued with the sale. I also wanted to pay in full however the sales rep asked if we could consider doing at least 10k of the total through a loan through gm financing, we would be helping the dealership, so we agreed. During this process I did go to gms site and apply for a legacy discount. 2 days after our purchase I received a reply from gm and yes I was eligible for the discount. I sent a message to the sales rep who told me that they would have to redo everything at that point. I had asked him how much of a discount I had missed out on and he said it would have been around $600. I then asked if there was something the dealership could do and they said they could give me service for a year. However that’s only going to give me 1 additional oil change and 1 additional wheel rotation. This experience has been very disappointing

My total experience of purchasing a Corvette was great. From the moment that I was greeted by John Maze, To working with Tyler Vetter, and then Chris Whetzel, I was given professional information regarding the purchase of my Corvette. It was a long 6 months waiting for the car to be built, but I was continually informed of the progress. Chris did a great job once the car was received at the dealership of guiding me through the process of receiving the car. He also followed up after I received the car making sure that I was satisfied and offered further assistance.Thank your Diane Sauer Chevrolet for a great job with the purchase of my 11th Corvette. Jim Cufr

Great always

Thank you to everyone who helped make my car buying experience a great one!!

Good service plus they informed me of another issue my truck was having.

Oil change tire rotation Friendly and quick

The scheduling and handling of service call was very efficient.

Ken was great to work with

They did a great job.

Very Good No Complaints! Your Staff is always very professional and helpful they get the job done with care I will be back!! Thank you for the great service.

fast friendly service from start to finish.

Nice job, courteous staff, and done in less than 45 minutes

Everyone was so nice and it was quick and easy

it was very!!!!!! Daryl Vaclav was supper nice to me

everything was fine and on time.

Great service does a great job

Service was incredible and the work was excellent.

Great transaction. Ken was great getting just what I wanted.

Oil change was done in a very timely manner. Service advisors are great.

Young salesperson, Ryan treated us very well, he respected and showed us everything that need to be done. Probably one of the best experiences I’ve had lately.

Good experience pleasant and professional

I was treated with respect and they answered all my questions

They were very good at getting me a loaner car as repair of my car took over a day to complete. The car was done any ready for pick up the following day. Car is running much better with new tubo.

Outstanding Performance & Service. Thanks for everything and updating the radio.

Brian G is the best salesman my partner and I have ever had

Very nice and timely.

Great!

It was very easy quick and I was on my way

Friendly staff, very welcoming and knowledgeable.

Amazing as always!!

I had a check engine light on my car. I made the appointment took it and dropped it off, sat and waited and it’s all fixed.

It was great

I went in for 2 problems - told the guy that I had a check engine light on and my blind spot sensors weren’t working. They fixed the check engine light but because there wasn’t a code for the sensors refused to fix it. Now I have to take my car to another shop to get the sensors fixed because they couldn’t be bothered.

In and out in a timely manner. Friendly staff

The staff in the service department is courteous, efficient and does a thorough job. I'm very grateful for their assistance.

Chris was fabulous and very knowledgeable

didn’t fix the service light in my dash and didn’t fix the vibration I’m having with my truck.

Very nice

Adonnis did an outstanding job. I felt that he was honest and trustworthy.

Great customer service

Very good courteous and thank you for bringing my car around and backing it in for me which is easy for me. Thank you very much.

It would have been nice if to have a tire plugged was free since you had the tire off for rotation already, with only 6000 miles on a new 2025 Colorado.

Everything was fine.

Everything is great and i look forward to the next time the change oil soon light appear on the car screen. to make a- appointment with your shop take care until then.

Experience was great but my issue returned and service light reappeared

The staff was very professional and friendly. The work was done in less time than predicted. And the IT guy corrected my problem with my phone not connecting to the car computer screen. He took extra time to educate me on the steps got proper usage. Over all we were very pleased and would recommend your company to everyone. Also had a nice visit with Adonnis, the wonderful young man who sold the car to us.

Very pleasant experience! Process was very quick and smooth.

Very positive experience. The gentleman that helped me on Friday for my oil change was wonderful. Forgot to get his name. All was done in a very professional way.

Informative and helpful service

We love our dealership and our salesman Brian Grischow.

Ottavio was awesome from the minute I walked in the door. He made sure all my questions were answered and made sure I was comfortable with the payment I was at. I will definitely refer anyone looking for a new car to him and I will be back when my lease expires.

Emarie was awesome!!!

Always great

They are quick and friendly. This is my 3rd time here, that says a lot.

The service department at Dianne Sauer is the absolute best!

Brian and karla go above and beyond to handle every concern I ever have to fix the problem without question.👍

Oil change at 12:30 and out by 1:00 Great

Thank you for fixing my car.

Service technician was personable and professional Thank you

Fast and courteous.

The guy who waited on was very nice . Explained everything well. Even put my car so I wouldn't have to walk so far when I left because I can't walk well. Thank you

The service department staff is wonderful

The Apple CarPlay issue remains unresolved and when I left the shop, my right turn signal stopped working somehow. Now I need to return for another appointment for something that worked perfectly before.

Always pleased with Sauer Chevrolet. Sales and Service are wonderful to deal with.

It was done. Fast

I always have a great experience!! I appreciate the great service thank you

Service was prompt and personnel friendly, all services were not done

Everyone was nice and courteous. While I was not expecting anything to be wrong it was nice to have a problem caught and taken care of.

In/out oil change, car wash

My experience was okay I kept calling to see if they had time to check out my car and to see if i could get a loaner so that I could get back and forth to work until my car was fixed which I was told they were all loaned out & I wouldn't be able to get one until they did a diagnosis on it. When they finally looked at my car they fixed it and I was able to pick it up yesterday after I had it towed in last Tuesday. I appreciated that Dan got it repaired right away

I was a walk in, and they were very helpful and accommodating. Not only did they help me, but they did it in a timely manner.

Very polite got to use my points for service Liked car wash also

My vehicle broke down and I decided that it was for the best to finance a new vehicle which was giving me a lot of stress. Despite all of that Brian Grischow and all of the Diane Sauer employees made the experience quick and easy. Very good experience

Service was awesome and fast

My 2018 GMC Canyon was repaired quickly and professionally. Diane Sauer's personnel were very nice to me.

We contacted Chris telling him what we were looking. He then contacted other dealerships until he found what we wanted. Afterwards Vince took care of us. Giving us great finance % with monthly payment we wanted. 3rd vehicle i brought from them in a year. Will only buy from Diane Sauer Chevrolet

didn't have a long wait and service was completed to my satisfaction ..kind and courteous was the service department and very much appreciated

I was pleasantly greeted and the service was great

From start to finish true professionals communication was great and services was great. Definitely recommend to all my friends.

Great experience! Avery helped us out tremendously

Everything was great!

My vehicles service was complete in a timely manner and everyone was very nice.

Perfect

Great service!

The service agent was friendly and respectful. My car was serviced in a timely fashion and information given to me regarding results of all that was inspected.

Courteous and friendly. Oil change and tire rotation was done in a timely manner, cashier was friendly and I asked for help pairing my phone to the car snd Mike went out of his way to help me. Thank you

Everything went fine and on time. Gary explained everything that was done and what might need to be done in the future. I was pleased.

fast and easy with great outcome

Service was prompt and thorough. The staff was friendly and professional.

Fair & thorough buying experience here every time

Professional Polite

Everyone was very nice and took time to talk

My experience was awesome. My salesperson and everyone else at the dealership were very professional and knowledgeable. The dealership was very clean and well appointed. Diane Sauer Chevrolet puts the e's in Chevrolet...Excellent Experience.

Adonis made me really comfortable with the whole experience. He was extremely helpful and made the whole process easy.

staff is friendly and helpful easy to set up appointments on app

Great service, friendly people, appt made & work completed in good time, very satisfied

Everybody was so kind and caring and friendly

Just in for oil change and rotation Service was quick

The service was on time, quick, and the truck was washed.

Took car right in and time so work was appropriate

My visit was very positive there. They are really nice and they’re there to help you. They did a great job on my car.

Staff is always so friendly and they were done with my vehicle in no time. The waiting area is very comfortable and clean and also like that I get to drive inside the building to have it worked on

Was quick

The Service Manager Mr Jones was really nice and helpful.

Service guys were nice. Very polite

Great to deal with.

Friendly and quick Oil change and tire rotation

Excellent service in my oil change appointment. They were able to complete the service early and get it done before promised.

Very quick

Wonderful service - fast and friendly always.

Everyone was very professional; my car was taken right away and my oil change was completed in a short amount of time.

I love the service here. Very friendly, knowledgeable as well as expedient! Gary always goes above and beyond for my check in and out!

The work is always done quickly and at a fair price

Service was excellent done quickly

Had an oil change and tire rotation.

Always a great experience

I was a little disappointed that non gm parts were used on my vehicle. While I understand it the reason and it saved me money, I fully expected true gm parts. Secondly I was not notified about the switch till after service was completed. Point being, I could have went to any tire shop and got the same off brand but cheaper. I bring my vehicle to the dealership because I have expectations of top quality.

Service was great. Got my appointment done on time.

Gary was very friendly and answered all of my questions

Great service

The gentlemen at the dealership were friendly and took my requests into consideration as well as the needs of my vehicle.

Everything good

Fast and easy .

I like and more importantly trust the place. Nice they are so close to the house.

I had an oil change. No problems.

I go here for service all the time, one time I've been slightly disappointed. One time does not spoil all the apples. Service is always timely, no long wait times, they are priced reasonably for a dealership. I like gm service for my gm vehicle.

Courtesy and professional

I have no complaints happy with service but you might want to fix the heat in waiting room lol thank you! Merry Christmas!

Everything went as scheduled to job was done quickly, and I was out and about in about 45 minutes very satisfied

The service people do a great job explaining what was done to your car. I was 15 minutes early for my appointment and they got me in quickly. Much appreciated

Always enjoy coming here. The employees are all very friendly and answer all our questions. The service technicians are always very efficient and work quickly to do their job right. Very well run company. Thank you

Fast and great service.

Professional and courteous

Friendly & welcoming. Great service Nice accommodations while waiting.

Super experience

Service was very quick and complete

Everyone is so helpful. I tell my friends how great you Are

I ended up getting there early and was prepared to wait until my appointment but they took me right in. Gary Jones is very pleasant and professional to work with and I appreciate Diane Sauer service team from check-in to check-out. I have been going to Diane Sauer Chevrolet for over 20 years.

Had an oil change and tire rotation done, was in and out in about 30 minutes.

Mike is the best

100% could not have been better

Great!

Everyone was so pleasant and professional...kind and patient with all our questions and indecisiveness.

The sales rep. and finance dept. made it the easiest car buying experience I ever had.

Great

Excellent service right away

I’ve worked with Ken Kramp for several years now. He’s so patient and knowledgeable. It’s always a pleasure working with him.

Always communicative about what is happening with my car and when it will be ready. Friendly and make me feel like I matter. Been with Diane Sauer for a LONG time feel the staff is awesome!

Great people, super fast, love coming here for service!

As usual met with a very nice check in person. Oil change and new rear view mirror installed, I was in and out!

Every one was so help and efficient.

Who team was excellent. They were verty patient and nothing but guidance. 100%

Everyone was pleasant and efficient. My problem was solved with very little waiting.

The job was done quicker than expected And Accommodated

I'm always taken care of in a timely manner. The facility is always clean, and the staff is always friendly.

Everyone in the Service Department was kind and welcoming. Work performed was great, including an unexpected mess under the hood.

Quick efficient

Everyone was very knowledgeable and very nice. Guided me through everything I needed to know. Thank you

Very fast service and complete explanation of services

great group of guys that show me kindness

Mike is the absolute best

Had oil change and look at my sound I hear. He changed the oil then wrote on the invoice- the sound is coming from the rear brakes, needs rotors has deep grove on them and brakes, cost $350. I then took My car to R & T Auto Repair on North River Rd, Warren. He said how did they inspect them, the driver rear tire could come off, Ray looked at the brake NO problems, went to the Passenger side, That wheel was never pulled off at the dealer ship. He had to pound it of- NO damage on that brake nor rotor. Now I am questioning, am I being scammed at your dealership?

The young man that helped me was excellent

Service was quick, and price was fair

the General Manager John Maze, and my Salesperson Brian Greshaw were wonderful. I have bought many vehicles from this dealership and I am always treated like royalty. They knew just what I would need. Thank you so much for a pleasant experience during such a stressful time for me.

Very nice service writers were very helpful a d quite nice.

Done on time

Service always timely and at the quoted price. Service tech, Mr Jones, is always personable and engaged.

Everything went fairly smoothly. Salesman and sales manager are equally my best friends

Overall, the experience was great. The gentleman offered to repair our seatbelt latch for us while our transmission was being replaced. The downside to the entire experience was that there were no courtesy vehicles available so we had to rent a char for 2.5 weeks before getting a courtesy vehicle. I think if this is ever the case the dealership should reduce the price or offer to pay for the rented car.

Fast and efficient setvice

The service department took care of the problem with my car and fixed the issue. I only take my car there for maintenance. Very professional.

Everyone that I have come into contact with is so friendly, customer service is amazing! Gary (I hope I remembered that correctly) is always making sure that my needs are met.

My car was taken in to be serviced promptly, I had some questions which were answered to my satisfaction . Friendly staff . Waiting room and garage very clean.

Professional

Mike was very thorough and professional. He kept me informed of progress and informed me of an additional problem that would have become an issue. Explained well. Transportation provided

The people that work in service are always so nice! Did not have to wait long for oil change, good visit.

Everybody is very friendly and knowledgeable and let you know what’s going on right away

I always have an awesome experience when I take my car in to get fix, the employees are very friendly and courteous and explain everything to me when it is done. Thank you Donna Eckenrode!